Secure Email

Granite Group Benefits Secure Email

Granite Group Benefits, An Alera Group Company, is fully committed to providing our clients with the safest and most secure environment for exchanging sensitive and/or private information via email. In order to give you the peace of mind that your personal information (social security number, PHI, etc.) is completely protected and safe, we have implemented a Secure Email Encryption service. Since 2010 all brokers have been required to meet these standards and we are pleased to be one of the leaders in implementation.

SECURE MESSAGING MAILBOX

How Secure Email Works

When someone at Granite Group Benefits sends you a secure email, you will receive an email notifying you. That will arrive in one of two ways:

1. The email will arrive from your Granite Group contact at your inbox as a regular email but will include a footnote about the message being delivered securely.
2. An email notification will indicate that someone at Alera Group sent you a secure message.  The notification message will contain a link to a Secure Messaging mailbox (Mimecast). Simply click on the link in the email, log in, and retrieve your message. The message remains active for a period of 14 days.

Retrieving a Secure Email

When Granite Group sends you a secure email message through it’s portal, you will receive a notification message via standard Internet email (an email you may have previously registered). Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your email address and password that you established. If you forgot your password, click the Forgot your password link to request an email to reset your password.

Once logged in, you can read your secure message, print the message to a file, download attachments to your computer, or send a secure reply message. You may not forward the message or add additional recipients to the message.

Sending a Secure Email

To send a secure encrypted message to someone at Granite Group using our secure solution, you will need to log in to the Secure Messaging mailbox. Please note that you will only be able to send to recipients at Granite Group Benefits, An Alera Group Company.

If you do not have an account, please contact your Granite Group Benefits representative to request access.